This report provides historical metrics for Contact Center Monitoring Alerting & Reporting Tool (SMART) alerts and a drill-down view for each alert.
Report Description
(Inbound and Outbound Unless Otherwise Stated)
Table: Description, Alert Condition, Alert Time, Resolve Time.
Drill Down: Details.
Report Filters
Date Range.
Report Features
Schedule report delivery.
Download the report as a spreadsheet or PDF.
Available in Offering
Sangoma CX Advanced and Sangoma CX Premium