CX SMART Alert History Report

This report provides historical metrics for Contact Center Monitoring Alerting & Reporting Tool (SMART) alerts and a drill-down view for each alert.

Open

Report Description

(Inbound and Outbound Unless Otherwise Stated)

• Table: Description, Alert Condition, Alert Time, Resolve Time. 

• Drill Down: Details. 

Report Filters

• Date Range.

Report Features

• Schedule report delivery.

• Download the report as a spreadsheet or PDF.

Available in Offering

• Sangoma CX  Advanced and Sangoma CX Premium