CX Call Reasons Report

Owned by Bob Young
Last updated: Sep 07, 2024
1 min read

This report provides an effective way to track Call Reasons logged against each Queue, which displays the following:

  • Reason for inbound and outbound calls based on the filter selection.

  • ATT for each reason

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Report Description

(Inbound and Outbound Unless Otherwise Stated)

  • Table: Call Reason, In, Out, ATT

Report Filters

  • Date Range.

  • Active Queues.

  • Queues.

  • Queue Groups.

  • Detail report per queues.

Report Features

  • Download the report as a spreadsheet.

  • Add/view notes.

Available in Offering

  • Sangoma CX  Advanced and Sangoma CX Premium

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