CX Call Reasons Report

This report provides an effective way to track Call Reasons logged against each Queue, which displays the following:

• Reason for inbound and outbound calls based on the filter selection.

• ATT for each reason

Open

Report Description

(Inbound and Outbound Unless Otherwise Stated)

• Table: Call Reason, In, Out, ATT

Report Filters

• Date Range.

• Active Queues.

• Queues.

• Queue Groups.

• Detail report per queues.

Report Features

• Download the report as a spreadsheet.

• Add/view notes.

Available in Offering

• Sangoma CX  Advanced and Sangoma CX Premium