CX Agents Performance Report

This report provides agent performance details considering all the calls managed across all the queues the agent is assigned to that it is assigned.

• The Summary Section provides metrics based on the queue selection.

• The Detailed Section, breaks down the Agent performance, considering all calls handled for all queues assigned to the agent despite the Ques selected in the filter section.

• The Chart View provides a Line or Area chart type per Agent.

Summary Section