CX Complete Pause Report

This report provides a detailed history or audit trail of productive/unproductive pause with overused duration highlighted in red for the following: 

• Individual Agents 

• All Agents 

• Agents for a particular Queue

Open

Report Description

(Inbound and Outbound Unless Otherwise Stated)

• Table: Agent Name, Pause Reason, Start, End, Duration (in red if Overuse), Pause Limit, Overuse

Note: Please review the Productive and Unproductive Pauses Calculation section to better understand how the pause time is calculated.

Report Filters

• Date Range.

• Agent.

Report Features

• Schedule report delivery.

• Download the report as a spreadsheet or PDF.

• Add/view notes.

Available in Offering

• Sangoma CX  Advanced and Sangoma CX Premium