CX Login History Report

Owned by Bob Young
Last updated: Sep 07, 2024
1 min read

This report provides a history or audit trail of logons for the following: 

  • Individual Agents 

  • All Agents

  • Agents for a particular Queue

image-20240904-140830.png

Report Description

(Inbound and Outbound Unless Otherwise Stated)

  • Table: Agent, Login, Extension, Time Login, Time Logoff, Total Duration, Logout Reason.

Note: Logout Reason will only have a value if the agent is auto Logout for exceeded a system limited (Example: Exceeded the maximum abandoned calls).

Report Filters

  • Date Range.

  • Agent.

Report Features

  • Schedule report delivery.

  • Download the report as a spreadsheet or PDF.

  • Add/view notes.

Available in Offering

  • All Offerings

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