CX Call Reasons by Agent Report

This report provides call reasons marked by Agents, which displays the following:

• Call reasons logged by Agent for each call.

• Queue based on filter selection.

Open

Report Description

(Inbound and Outbound Unless Otherwise Stated)

• Table: Agent, Login, Calls, Motivated Calls, (Columns with Reason Codes Used)

Report Filters

• Date Range.

• Active Queues.

• Queues.

Report Features

• Schedule report delivery.

• Download the report as a spreadsheet or PDF.

• Add/view notes.

Available in Offering

• Sangoma CX  Advanced and Sangoma CX Premium