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CX Call History Report

CX Call History Report

This report provides a detailed CDR view of inbound and outbound calls, which displays the following:

  • Data based on multiple filter selections for Date, Queues, Queue Groups, Agent, Time, Type, Phone Number, CSAT, and End by. 

  • On-screen options for call recording playback (Listen), monitor extension (Listen in Extension), Download audio, Assessment, and View attempts.