CX Calls Volume Report

This report displays a detailed hour-by-hour view of call arrival based on the Queue, Type, and State filter selections, which is arranged by Day of month, Day of week, and Hour.

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Report Description

(Inbound and Outbound Unless Otherwise Stated)

• Table: Day of month, Month of week, Hourly Volume based on filtered selection.

Report Filters

• Date Range.

• Active Queues.

• Queues.

• Type.

• State.

• Answered or Not answered.

Report Features

• Download the report as a spreadsheet and add/view notes.

Available in Offering

• All Offerings