/
CX Queue Annual Report

CX Queue Annual Report

This report displays detailed performance metrics for each month based on the Year and Queue filter selection.

Report Description

(Inbound and Outbound Unless Otherwise Stated)

  • Table (Queue Name by Month): Total Queue Calls, Total Answered Calls, Answered %, Total Volume, Volume Variation, Abandoned, Abandoned %, Dropouts, Dropouts %, Lost, Lost %, Queue Max Size, Answered AWT, Abandoned AWT, ATT, Calls per Day, Calls within the Wait SLA, Calls within the Wait SLA %, Calls within the Duration SLA, Calls within the Duration SLA %, Total Logged Time, Total Talk Time, Total Talk Time %, Total Paused Time, Total Paused Time %, Total Free Time, Total Free Time %, Calls Per Agent

Report Filters

  • Year.

  • Active Queues.

  • Queues.

  • Queue Groups.

Report Features

  • Download the report as a spreadsheet or PDF.

Available in Offering

  • Sangoma CX  Advanced and Sangoma CX Premium

Return to Documentation Home I Return to Sangoma Support