CX Queue Annual Report

This report displays detailed performance metrics for each month based on the Year and Queue filter selection.

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Report Description

(Inbound and Outbound Unless Otherwise Stated)

• Table (Queue Name by Month): Total Queue Calls, Total Answered Calls, Answered %, Total Volume, Volume Variation, Abandoned, Abandoned %, Dropouts, Dropouts %, Lost, Lost %, Queue Max Size, Answered AWT, Abandoned AWT, ATT, Calls per Day, Calls within the Wait SLA, Calls within the Wait SLA %, Calls within the Duration SLA, Calls within the Duration SLA %, Total Logged Time, Total Talk Time, Total Talk Time %, Total Paused Time, Total Paused Time %, Total Free Time, Total Free Time %, Calls Per Agent

Report Filters

• Year.

• Active Queues.

• Queues.

• Queue Groups.

Report Features

• Download the report as a spreadsheet or PDF.

Available in Offering

• Sangoma CX  Advanced and Sangoma CX Premium