CX Answered x Abandoned x SLA Detailed Report

This report provides detailed per-day insight into the Contact Center performance, which displays the following: 

• Answered / Abandoned level

• ASA / ATT inbound calls

• Detailed data table

• Queue or Queue Group based on filter selection

Open

Report Description

(Inbound and Outbound Unless Otherwise Stated)

• Table: Calls on period, Answered Calls, Average Talking Time, Average Speed of Answer, Average Start Position, Queue Max Size. 

• Data Table By: Day - Hours, Received, Answered, Answered after 60s, Abandoned, In SLA Wait 5 mins, In SLA Duration 15 mins, ASA, Maximum Wait Time, ATT. 

Note: To view a concise report with graphics, click see concise report.

Report Filters

• Date Range.

• Active Queues.

• Queue.

• Queue Group.

• State.

• City.

Report Features

• Schedule report delivery.

• Download the report as a spreadsheet or PDF.

• Add/view notes.

Available in Offering

• Sangoma CX  Advanced and Sangoma CX Premium