CX Customer Satisfaction Report

This report provides Customer Satisfaction (CSAT) and Net Promoter Score (NPS) historical metrics, which displays the following:

• Queue or Queue Group based on filter selection 

• Real-time in the Contact Center Monitoring/Overview panel

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Report Description

(Inbound and Outbound Unless Otherwise Stated)

• Table: Queue Name, CSAT - Customer Satisfaction, Unsatisfied, Satisfied. 

• Drill Down: Details (NPS - Net Promoter Score, Detractors, Passives, Promoters, Scores - CSAT, NPS).

Report Filters

• Date Range.

• Active Queues.

• Queues.

• Queue Group.

• Detail Report per Agent.

Report Features

• Download the report as a spreadsheet.

Available in Offering

• All Offerings