CX Customer Satisfaction Report

Owned by Bob Young
Last updated: Sep 07, 2024
1 min read

This report provides Customer Satisfaction (CSAT) and Net Promoter Score (NPS) historical metrics, which displays the following:

  • Queue or Queue Group based on filter selection 

  • Real-time in the Contact Center Monitoring/Overview panel

image-20240904-131011.png

Report Description

(Inbound and Outbound Unless Otherwise Stated)

  • Table: Queue Name, CSAT - Customer Satisfaction, Unsatisfied, Satisfied. 

  • Drill Down: Details (NPS - Net Promoter Score, Detractors, Passives, Promoters, Scores - CSAT, NPS).

Report Filters

  • Date Range.

  • Active Queues.

  • Queues.

  • Queue Group.

  • Detail Report per Agent.

Report Features

  • Download the report as a spreadsheet.

Available in Offering

  • All Offerings

Return to Documentation Home I Return to Sangoma Support