CX Service Rework Report Detailed

This report provides Service Rework details by Date and per Caller ID. The report has the ability to be filtered by queue. By clicking the link “See concise report” it opens the Service Rework Report applying the same filter settings which provides the Service Rework statistics by Date

Open

Report Description

(Inbound and Outbound Unless Otherwise Stated)

• Detail: 

  • Date.

  • Phone Number.

  • Service Rework.

Report Filters

• Date Range.

• Active Queues.

• Queues.

• Queue Groups.

Report Features

• download report as:

  • Spreadsheet.

  • CSV.

Available in Offering

• All Offerings