CX Agent Activity Timeline Report

This report provides a graphical timeline view of an Agent and tracks the Agents adherence to breaks, pauses, and schedule. This report is not available for download.

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Report Description

(Inbound and Outbound Unless Otherwise Stated)

• Bar Chart with Agent’s Name: Paused, First Hour, Last Hour, Online

Note: Please review the Productive and Unproductive Pauses Calculation section to better understand how the pause time is calculated.

Report Filters

• Date Range.

• Active Queues.

• Queues.

Report Features

• View graphical timeline (only on-screen).

• Add/view notes.

Available in Offering

• Sangoma CX  Advanced and Sangoma CX Premium.