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Sangoma CX Agent Reports

Sangoma CX Agent Reports

Owned by Alfredo Gonzalez (Deactivated)
Aug 30, 2023
1 min read

This video series provides an overview of the agent related reports available in Sangoma CX.

Notes:

  • The user’s interface (UI) displayed throughout the videos may have slight changes, but the functionality demonstrated is aligned to the current functionality.

  • Star2Star is a Sangoma Company and StarCenter3 or Contact Center is now named Sangoma CX.

Agent’s Performance Report

https://player.vimeo.com/video/267416637?h=2e85e38ab8&badge=0&autopause=0&player_id=0&app_id=58479

Logon History Report

https://player.vimeo.com/video/267420945?h=062493ad57&badge=0&autopause=0&player_id=0&app_id=58479

Complete Pause Report

https://player.vimeo.com/video/267424475?h=843612a11b&badge=0&autopause=0&player_id=0&app_id=58479

Pause History Report

https://player.vimeo.com/video/267425382?h=763c566dee&badge=0&autopause=0&player_id=0&app_id=58479

Call Reasons by Agent Report

https://player.vimeo.com/video/267427145?h=f4b228d94b&badge=0&autopause=0&player_id=0&app_id=58479

Agent Activity Timeline Report

https://player.vimeo.com/video/267427131?h=3e61babef6&badge=0&autopause=0&player_id=0&app_id=58479

 

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