Sangoma CX Administration and Configuration Video Series
- Alfredo Gonzalez (Deactivated)
This series of videos explains the configuration options in Sangoma CX.
Notes:
The user’s interface (UI) displayed throughout the videos may have slight changes, but the functionality demonstrated is aligned to the current functionality.
Star2Star is a Sangoma Company and StarCenter3 or Contact Center is now named Sangoma CX
This series of videos explains the configuration options in Sangoma CX.
Introduction to the Sangoma CX User Interface | |
Building an Agent | |
Building a Queue | |
Building Queue Groups | |
Building Call Reasons | |
Building Pause Codes | |
Uploading and Using Audio | |
Building SMART Alerts | |
Scheduled Report Setup | |
Agent Quality Assurance Module | |
Using The Built-In CRM System |
Considerations:
For systems running a 24-hour operation, the following apply:
Agent panel timeline resets at midnight for the next day of operation based on the location's time zone.
System display metrics, e.g., Panel SLA data, Overview panel data, Supervisor Queues panel data, reset at midnight for the next day of operation based on the location's timezone.