Sangoma CX Administration and Configuration Video Series

Sangoma CX Administration and Configuration Video Series

This series of videos explains the configuration options in Sangoma CX.

Notes:

  • The user’s interface (UI) displayed throughout the videos may have slight changes, but the functionality demonstrated is aligned to the current functionality.

  • Star2Star is a Sangoma Company and StarCenter3 or Contact Center is now named Sangoma CX

  • This series of videos explains the configuration options in Sangoma CX.

Considerations:

  • For systems running a 24-hour operation, the following apply:

    • Agent panel timeline resets at midnight for the next day of operation based on the location's time zone.

    • System display metrics, e.g., Panel SLA data, Overview panel data, Supervisor Queues panel data, reset at midnight for the next day of operation based on the location's timezone.