Sangoma CX Reports and Monitors Video Series

This series of videos shows how to use the suite of reporting tools included with Sangoma CX.

Category	Reports
Service Level	Answered x Abandoned x SLA Answered x Abandoned x SLA Detailed ATT and ASA History Queue Summary
Agents	Agents Performance Logon History Pause History Complete Pause Report Call Reasons by Agent Agent Activity Timeline
Calls	Call History Call Issues Call Reasons
Planning	Traffic Analysis Queue Annual Report Calls Volume Customer Satisfaction
Monitoring	SMART Alerts History