Sangoma CX Service Level Reports

By Alfredo Gonzalez (Deactivated)

This video series provides an overview of the service level related reports available in Sangoma CX.

Notes:

  • The user’s interface (UI) displayed throughout the videos may have slight changes, but the functionality demonstrated is aligned to the current functionality.

  • Star2Star is a Sangoma Company and StarCenter3 or Contact Center is now named Sangoma CX.

Answered and Abandoned Calls

https://player.vimeo.com/video/267446665?h=4d9f13d1af&badge=0&autopause=0&player_id=0&app_id=58479

Answered and Abandoned Calls - Detailed Report

https://player.vimeo.com/video/267446704?h=a55777b507&badge=0&autopause=0&player_id=0&app_id=58479

ATT and ASA History Report

https://player.vimeo.com/video/267446689?h=1b376b6af9&badge=0&autopause=0&player_id=0&app_id=58479

Queue Summary Report

https://player.vimeo.com/video/267446699?h=2bc15f8a17&badge=0&autopause=0&player_id=0&app_id=58479

 

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