TeamHub for Community FAQs

What Collaboration Tool will New CommUnity customers be provided?

• New CommUnity customers will be enabled, to use the TeamHub collaboration tool. TeamHub is designed to maximize your team's productivity. TeamHub makes business collaboration easy with telephony, SMS, video meetings, file storage, and chat, all in one user-friendly platform.

Can a New CommUnity customer be enabled to use myHUD/HUDweb as their collaboration tool?

• Yes. A request must be submitted and approved via the “Request for UC Client Change” process.  

What Collaboration Tool will Existing CommUnity customers use?

• Existing CommUnity customers will continue to use myHUD/HUDweb as the Collaboration Tool.

Can Existing CommUnity customers be switched over to TeamHub instead of myHUD as their Collaboration Tool?

• Yes. A requests must be submitted and approved via the “Request for UC Client Change” process. But we cannot migrate data between the systems (e.g. any messages (Chat or SMS) or any External/Personal Contacts). 

Can a Customer use both Collaboration Tools (mix and match between myHUD/HUDweb and TeamHub)?

• No, a Customer cannot use both myHUD/HUDweb and TeamHub, all Users of a customer must use the same collaboration tool.

Are there any differences in Pricing and Bundles between myHUD/HUDweb and TeamHub?

• No, the Pricing and Bundles are the same.

Are there differences between myHUD/HUDweb and TeamHub functionality?

• Yes, there are some minor differences that will be implemented in future TeamHub releases.

Is there any difference in the CommUnity Admin Panel based on the enabled Collaboration Tool?

• Yes, there are slight differences in the Admin Panel based on the Collaboration Tool that is enabled.

Is there anything I should know about the TeamHub login process?

• Yes. Please reference the How CommUnity users log into TeamHub guide.

Where is the list of applications located in TeamHub?

•   The applications are listed down the left side of the screen.  

What Talk Settings are configurable for Users?

• Click HERE to Reference CommUnity - TeamHub Talk Settings Guide.

What type of Presence Synchronization is available?

• Talk for CommUnity:

  • Presence Status tracked in Community.

  • Each user updates manual status through TeamHub.

  • Very fast updates (propagation to other users).

  • TeamHub Chat:

    • Presence Status tracked by TeamHub Chat.

    • Each user updates manual status through TeamHub.

    • Takes more time to update - several seconds (propagation to other users).

  • Meet:

    • No Presence Status in Meet.

    • If in a meeting and Do not Disturb is not set manually in TeamHub, the user will get messages and calls.

What does it mean when the Talk App Icon is highlighted?

• The Talk App Icon highlights the number of events not viewed by the User.

Is there a menu to view specific items in the Talk User Interface (UI)?

• Yes, some menu entries highlight the number of events not viewed by the user.

What happens if I’m on a call in the Talk application and I move to another screen in TeamHub?

• The Calling Card will float on the interface of any screen you move to in TeamHub, so you always have the call information in front of you regardless of what screen you are on.

Does the Talk UI provide a Call Log?

• Yes, the Talk UI provides a Call Log which allows you to select All Calls, Missed Calls, Incoming Calls or Outgoing Calls.