Business Voice - How to Configure Call Recording

Overview

The Call Recording feature allows Administrators to enable / disable specific extensions that will have their calls recorded. In order to use this feature, the location must have Call Recording enabled by a Sangoma admin. 

Call recordings are licensed by extension (not device) and accessed via Application Framework, local and remote desk phones and/ or mobile clients. 

Accessing the Call Recording Settings

• Access the Business Voice portal and select the CONFIGURATION option at the top of the page.

• Search and Select the required location.

• From the Left Side Menu.

  • Select the Call Configuration. 

  • Select Recording Settings.

Configuring Call Recording Settings

①  Search for the extensions. 

②  Filter Extension

- All - List all extensions

- Recordings - List  only extension where recordings are already turned on

- Not recording - List  only extension where recordings are not turned on

③  Select the check box to activate Call Recording for the desired extensions 

④  Once all changes have been completed, click the   SAVE CHANGES TO SYSTEM button.

Storage Options

• Business Voice Plus

  • All recorded calls are stored locally on the StarBox and varies based on the models:

    • StarBox® 1000: up to 1,600 hours of calls

    • StarBox® 2500/ 2550: up to 5,000 hours of calls

    • StarBox® 6000: up to 10,000 hours of calls

  • Note: Once capacity is met, calls are overwritten on a FIFO (first in-first out) basis

  • Lifetime call recording options are also available for an additional fee

• Business Voice

  • All recordings are directly in the Sangoma cloud and unlimited