Directory Extensions
A Directory extension presents the caller with a directory of all user-type extensions (extensions with a first and last name). The caller is prompted to type in the first three letters of the party’s first or last name and is presented with a list of matching extensions.
The Directory extension 411 includes the Default Extension Group (which includes all phone-type extensions).
Directory Settings
The Director settings determine how callers can interact with the Directory.
Directory Extension. Enter a unique number for this extension. For information about the extension-number length, see “Settings."
0 Forwards to Extension. The extension the caller is forwarded when he or she presses 0 from the Directory. If this is blank and the caller presses 0, Switchvox leaves the caller within the Directory.
Search the Directory by members. Select from First Name or Last Name.
Directory Members
Choose the type of members that you want to add, then add items to the collection.