Directory (5.X)

Directory Extensions

A Directory extension presents the caller with a directory of all user-type extensions (extensions with a first and last name). The caller is prompted to type in the first three letters of the party’s first or last name and is presented with a list of matching extensions.

The Directory extension 411 includes the Default Extension Group (which includes all phone-type extensions).

Directory Settings

The Director settings determine how callers can interact with the Directory.

• Directory Extension. Enter a unique number for this extension. For information about the extension-number length, see “Settings."

• 0 Forwards to Extension. The extension the caller is forwarded when he or she presses 0 from the Directory. If this is blank and the caller presses 0, Switchvox leaves the caller within the Directory.

• Search the Directory by members. Select from First Name or Last Name.

Directory Members

Choose the type of members that you want to add, then add items to the collection.