Location Status Page
The Location status page has 4 main areas:
Location status
Partner information: displays information about the installing partner
StarBox status: (Business Voice+ locations only) Provides basic information about the StarBox including the model, MAC address, software version, the last time it was rebooted and WAN addresses. On the top right of this box is also an option to view the installation notes and leave additional location based notes as needed
Extensions status: This summarizes all the extensions at that location into 3 categories:
On: Currently Active
Off: Activated, but currently offline
Critical: Never been activated/ or online
To display all extensions, click the in the top right corner of the Extension Status box and you will be taken to a new viewing page with additional details
Location inventory
Phone Numbers: displays in a simple donut chart all the assigned and unassigned numbers for that location. Hovering over either of the areas will provide a numerical value as well. In the top right corner of the box, is a link that redirects the user to the Call Routing page
Phones: displays all the devices currently assigned to that location. In the top right corner of the Phones box is a link to download an Asset list as a .pdf
Location performance: (Business Voice+ locations only) This section gives users the ability to view the overall performance of voice at their location. Using the dropdown menus, users can view performance over the last 4 hours, last day, week, month or year. The graph on the right side of the box also shows Calls in Progress for the same time ranges
Location activity: Displays the last 5 calls made from that location. In the top right corner is a link to go to the Reports page.
Basic Location Information
Update the Service Address and/or Billing Contact information.
Click Save Changes at the bottom of this page to save any changes.
Additional location information
① Enable Advanced Scheduling - Set to Yes to create complex routing rules for a 7-day week.
② Directory Sort Order - Select First Name or Last Name.
③ Announce Extension on Directory - Set to Yes to announce the selected extension user to the caller.
④ Multi Location Directory Set to Yes to allow callers to search the Directory on all systems associated with your location.
⑤ Show Five-Digit Extension Set to Yes if the customer requires 5 digit numbering on your system e.g xx yyy when xx = Interoffice Prefix and yyy = 3 digit extension number.
⑥ Key System Mode Set to Yes if you wish to use visual shared park appearances on supported phones. The system will create a default setting of 4 Park Positions.
⑦ Primary DID Set the customer’s main number. Denoted by the *. This shows as the outgoing ID by default on extensions unless configured otherwise.
⑧ Business Hours Set the business hours here. To create multiple schedules associated with DID’s/Numbers see Incoming Call Routing to add schedules. Note: This schedule is not used for call routing if the Advanced Scheduling option is enabled.
⑨ After Hours Contact information - Ensure that information is complete and accurate. Starwatch alerts and WIFI Data alerts are sent to these contacts.
⑨ Click Save Changes at the bottom of this page to save all changes.
