Note: This article applies to HUD 3.0 / HUD 3.5.
Logging
All communication via chat is logged to a history file stored on the user's computer. See Logs - HUD3 client.
Customers who purchase HUD Agent or higher have the option to enable server-side chat logging. Logs are stored on the server in a directory named after the username used to login to HUD.
This option is disabled by default because it consumes system resources and may not be necessary for all customers.
Only administrators will be able to enable or disable this option via the Fonality Admin Panel under the Options: HUD tab:
You can find the server-side chat logs in the following directory (if you ssh to your server):
HUD 3.5:
/var/fonality/hud3.5.0/caches/users
Formerly for HUD 3.0:
/usr/local/fonality/hud3.0/caches/users/
Downloading and viewing chat logs
The records are stored in an XML format with the time stamp information included in the tags. Right now, the records are displayed in raw without any real formatting.
They can be downloaded with a program such as WinSCP.
They can be viewed with an XML viewer such as 'XML Marker' or a text editor such as 'Notepad++'.
Note that these programs are unsupported and only offered as examples. Support will not assist in using, debugging, nor troubleshooting a third-party program.
If you know some Linux commands - you can use the program lynx or elinks in order to view the file in a more readable format.
References / also see: