Support Services - PBXact

Support Service

• Gold and Platinum Support are available for PBXact systems.

• Customers looking for Support must have a Sangoma Portal Account (https://portal.sangoma.com/)

• Customers must have a valid and active Support Plan/Contract purchased, if no Support Maintenance purchased please visit the Sangoma Store in the Portal.

Support Login

• Login with the same username and password you used to purchase your Support Maintenance.

Product Registration

• Product Registration is required to associate the PBX Appliance product and Support Contract with your Support Portal account.  Each PBX that has a support contract has an associated Deployment ID and you open the ticket based on the Deployment ID.  If the Deployment you are trying to open a support ticket for is not shown in your portal account you will need to make a product claim to have it show up as outlined here How to Co-Own a product that is not linked to your account

Opening a Ticket

• Visit How To Open A Support Ticket for full information on how to use our online support ticketing system.