How to open a feature request for SBC

Owned by Nathaniel Halbrooks
Last updated: Mar 25, 2024 by Kelli Higdon
5 min read

 

 

Have a feature idea or request for Sangoma products? We're always interested in your ideas, suggestions, and feedback. Here's how you can submit them in a way that is tracked and prioritized.

For all PBXact feature requests:

Send an email to the address pbxactfeatures@sangoma.com

For all Switchvox feature requests:

Send an email to the address switchvoxfeatures@sangoma.com

For all FreePBX feature requests:

Send an email to the address freepbxfeatures@sangoma.com

For all Sangoma desk phones:

Send an email to the address phonefeatures@sangoma.com

For all other Sangoma Products:

For all Sangoma Products and Services (not including PBX or phone features), please open a Feature Request ticket using the steps below. Your request will be reviewed and handled by the Sangoma Product Management team as described below.

 

IMPORTANT Sangoma Rights Notice: By submitting a Feature Request, you are giving to Sangoma all applicable intellectual property rights to use any ideas or information in your Feature Request without limitation, indefinitely and worldwide, in any product, service, or publication, without any payment or compensation to you or to your company. You agree that your sole consideration for your submission is your potential benefit from the Feature Request, if it is implemented by Sangoma, at any time and in any form, at Sangoma's sole discretion. By submitting a Feature Request, you are also certifying that you have permission of your company to do so, and are not aware of any conflict with your submission and any confidentiality or intellectual property rights of any third party.

 

Submitting a Feature Request Ticket

Feature Request should be submitted to the Sangoma Support Services system under a special department called Feature Requests, and can be accessed via the Sangoma Portal https://portal.sangoma.com or directly by http://support.sangoma.com

  1. Login using the same username as you use for the Sangoma Portal. 

  2. Click Submit a Ticket in the upper left.

    If you do not see the Submit a Ticket link, you are not logged in, and will need to log in at the left side of the screen. Your login credentials are the same as what you use for the Portal.

  3. Selecting the Feature Request department 

     

  4. Scroll to the bottom and Click the Next button.

  5. Pick the Product Category the feature request is for (or related to).

  6. Enter the Subject of your message. In a few words, briefly explain your feature request.

  7. Enter your message below the subject line. Please describe the feature or enhancement request in detail.  Here is some information that you should include if possible:

    1. Which specific product(s) your feature request applies to

    2. Describe how the feature would work in as much detail as needed for understanding.

    3. Explain why this feature would be useful to your company (if necessary).

    4. Refer to any specifications that may apply.

    5. If you believe there is a business case for the feature, please state briefly what it is, or request Sangoma Sales to contact you about it.

     

  8.  Optional: You can provide attachments such as screenshots, pictures, and documents by clicking the Add File. The more details you can provide, the more likely your feature is to be understood and implemented.

a. Click Choose File to select a file from your computer.

b. The selected file will be displayed. Click Add File again if you need to add more attachments.

c. Click the Submit button to submit your feature request.

 

If your request has been submitted successfully, you will see a confirmation message:

Viewing your Ticket

You will receive our replies to your ticket at the e-mail address you used to log in. You can also view your ticket in the online support center:

  1. Log into http://support.sangoma.com
     

  2. Click on My Tickets

      

  3. Click on the title of the ticket (large blue text).

     

Sangoma Feature Request Review Process

After you submit a ticket, the Sangoma Product Management Team reviews it, and assigns it to the responsible Product Manager. Feature Requests are periodically prioritized, and the most important ones are chosen for implementation. It helps significantly if there is a good business case for the feature. If your ticket is selected, it is then scheduled for implementation by our Engineering team, tested by QA, and eventually released as a new feature. This process can easily take several months, depending on the complexity of the request, how difficult it is to implement, and how many customers we think would benefit or find value in it. Due to limited resources, not all feature requests can be implemented. However, they are reviewed and considered. So don't be discouraged if it takes a while for us to answer or to implement your request; that's normal. 

 

Modifying your Ticket

You can reply or add more info to your ticket by e-mail or by using the online support center. If you reply via e-mail, be sure to keep the subject line intact so that your messages are kept in the same thread as your request. You can also reply via the online support center:

  1. Navigate to your ticket as described above.
     

  2. Click the Add Reply button.

     

  3. Enter your message and click the Send button.

 

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