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Power | ||
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Problem or Symptom | Cause or Description | Corrective Action |
The IMG 1004 does not power up. | Verify the switch located on the Power Module at the rear of the chassis is not in the O (OFF) position. | Toggle the switch to 1 (On) position. |
Verify the 120/240 V AC power cable is plugged into the Power Module on the rear of the IMG and also into the power source outlet. | Remove and reseat both ends | |
The AC power cable is faulty. | Replace cable as necessary. Refer to IMG 1004 - Connecting AC Power | |
Is there power at the Power source outlet? | Check the power source (outlet) for power or proper output. Check for tripped circuit breaker. Reset circuit breaker or repair as necessary. | |
The IMG 1004 powers up, but then immediately shuts down. | An external circuit breaker has tripped. The fuse in the AC power module has blown. | Reset circuit breaker. Replace fuse. Refer to IMG 1004 - Replacing a Fuse |
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Front Panel LED Indicators | ||
Problem or Symptom | Cause or Description | Corrective Action |
The IMG 1004 powers up, but the ALARM LED lights red (major) or orange (minor). | An alarm condition exists. | Refer to IMG 1004 - Front Panel Status LEDs. If ALARM LED is still red, contact Sangoma Technical Support. |
The Timing LED lights red (timing error) or orange (reference clock present but not timing system). | Verify the reference timing has been wired and it is connected to an external reference clock. | Configure reference timing. See IMG 1004 - RJ48 Connector Pinouts |
The TIMING LED lights orange (hold over). | Lost lock on external timing source, but still synchronized to it. | Re-configure external timing. |
The ENET SIG LED lights red (no link established, error). | The Ethernet link has not been established or has been lost. | Establish or re-establish link. |
The SIGNAL SPAN LEDs, for licensed E1/T1 spans, light red (major alarm) or orange (minor alarm). | The span has not been established or has been lost. | Establish or re-establish span. |
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