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The Route List object is created under the Route Lists object. Under the Route List object, up to twenty channel groups can be configured (The channel groups must have previously been configured). Once the Route List object is configured, it can used to route calls. Routing a call using the Route List is achieved by selecting Route List from the Route Action Type field of the Route Table Entry object. Once the Route Action Type field in the Route Table Entry object is set to Route List, the IMG 2020 will try and route the call by examining each Route List created, and then working its way down through the multiple Route List objects until it finds a matching attribute to route on.
Field Descriptions
Name
Click in the Name field and enter a name that describes the Route List being created. Once the Route List object is committed, it cannot be modified. To modify, the object needs to be deleted and then re-added.
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Percent - Used when configuring a route list to send calls to more than one outgoing channel group using the percentage basis method. For example, the IMG 2020 could be configured to send 50% of calls to Channel Group 1 and 50% of calls to Channel Group 2. See Route List Percentage Based Routing for more information.
Re-Route based on Cause Codes
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The Percentage Sum box adds all the percentage of each channel group in the list and displays a total. For example, ChGrp3_SIP will have 29% of the calls sent to it, ChGrp5_SIP will have 39% of the calls sent to it and ChGrp1_SS7 will have 32% of the calls sent to it. In this case, the Percentage Sum would be 100% as displayed. The percent feature needs to have 100% of the calls allocated or the Route List configuration will not be sent to the IMG 2020. The Percentage Sum field aids in the configuration process. It displays the total percentage allocated so the user can decide what percentage needs to be allocated. For information on how the functionality within this field works, refer to the Route List Percentage Based Routing topic.
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The Channel Groups being added to the Route List for the purpose of percentage routing cannot be added while the Hunting Options field is set to Percent. To initially add the channel groups, the Hunting Options field must first be set to Sequential. Once all the channel groups have been added, the Hunting Options field can be changed to Percent. Once this is done, each channel group in the list can have a percentage value added to it. |
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