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For this to work, you must have any secondary CRMs set up as a HUD Web Launcher Profile by your Fonality system administrator. See the following link for info on setting up a Web Launcher Profile: http://help.fonality.com/HUD /HUD_ Web _Launcher#Web_ Launcher_Profiles
Start by adding eAgent as your primary Web Launcher. You will need to retrieve the URL from eAgent
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