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When you purchase Fonality Connect, your new phone system is automatically started through the Customer Care process. The three phases of the Customer Care process are Design, Configuration, and Training. To read more about the Customer Care process, click here.
How long does the Customer Care Process take?
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Once the JOW has been approved and Customer Care has configured the server, all further changes will be the responsibility of the customer. You will be provided all of the tools that you need to configure your own server during the Training phase of the Customer Care process. If further training is needed after the Training phase has been completed, you can call Fonality Support with questions, or visit our knowledgebase at http://help.fonality.com for articles and training videos.
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If you do not wish to participate in the Customer Care process, this is perfectly OK. There is a wealth of information and training videos available in our knowledgebase at http://help.fonality.com. In addition, Fonality offers paid remote and onsite installation services via our Professional Services team. For more information about paid installation options, please see httphttps://helpsangomakb.fonality.com/Fonality_Professional_Servicesatlassian.net/wiki/spaces/Fonality/pages/194904102/Professional+Installations?search_id=5ef5e66d-d4ba-48fe-a267-df8175f1cf2d .
I do not need training now, but would like to take advantage of your services in the future.
Unfortunately, Customer Care is only available to customers during the 30 day window starting from when the phones arrive at the customer premise. Beyond that 30 day window, customers can use the information and training videos available in our knowledgebase at http://help.fonality.com. In addition, Fonality offers paid remote and onsite installation and training services via our Professional Services team. For more information about paid installation options, please see httphttps://helpsangomakb.fonality.com/Fonality_Professional_Servicesatlassian.net/wiki/spaces/Fonality/pages/194904102/Professional+Installations?search_id=5ef5e66d-d4ba-48fe-a267-df8175f1cf2d .
Can't I just attend a training webinar or similar?
We do not offer regularly scheduled webinars for training on Connect, however there are many training videos located in our knowledgebase. The full list of video tutorials is here: http://help.fonality.com/Video _ Tutorials!
I have new users that didn't get to see any of the original training.
You can point new users to our User Training Guide located here: http://help.fonality.com/Connect / User _ Training
I need to add phones/extensions/licenses to my server. Who do I call?
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All information about the LNP process can be found here: http://help.fonality.com/Connect/Porting _ Your _ Number(s)
How long does the LNP process take?
All information about the LNP process can be found here: http://help.fonality.com/Connect/Porting _ Your _ Number(s)
HELP! My phone numbers have ported, but I have not yet set up my call menu.
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For any questions about user or admin functionality of the Fonality Connect phone system, please visit our knowledgebase at http://help.fonality.com/ Connect .