RMA stands for Return Merchandise Authorization. This is not our product refund policy, to view that policy, please reference our Terms and Conditions
First, please review our Manufacturer’s Warranty Policy in our Terms and Conditions.
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If you elected to purchase an HP upgrade, and through the support process Fonality determines that you have an HP part failure, you will need to follow these steps in our Wiki for an HP Warranty Information.
Parts not covered by the HP warranty, as outlined in the Wiki article above, will be covered under the Fonality warranty upgrade service. Please review and follow the process to get your part serviced. A Fonality Support Engineer can inform you which parts are covered by HP and which parts are covered by Fonality.
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To begin the RMA process for a damaged IP phone, you must receive an authorized RMA# from our support department.
You must verify, within the RMA ticket, your shipping address for the RMA to be processed.
Once the RMA is approved, Fonality will email you a return UPS label to ship us the damaged IP phone.
Once we receive your damaged phone, we will ship you out, via UPS ground, a refurbished replacement within 2 business days.
During the RMA process, the support technician will ask you if you want to cross-ship your defective item.
If you select to cross-ship, you will need to fill out and either fax or email (billing@fonality.com) our Cross Shipping/Advanced RMA Request Form
Please fill out the form completely or your cross-ship will not be processed.
We will update the support ticket once we have processed your credit card.
We will ship out the replacement phone within 1 business day of RMA approval and the processing your credit card. (RMA's approved by Operations Management/credit cards approved after 2:00 PM PT will be considered approved on the next business day
We will also email you a return UPS label to ship back the damaged item.
Once we receive back the damaged phone, we will credit back your credit the retail price of the replaced item. Please allow 14 days for the credit to appear on your credit card.
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During the RMA process, the support technician will ask you if you want to cross-ship your defective item.
If you select to cross-ship, you will need to fill out and either fax or email (billing@fonality.com) our Cross Shipping/Advanced RMA Request Form
Please fill out the form completely or your cross-ship will not be processed.
We will update the support ticket once we have processed your credit card.
We will ship out the replacement part within 1 business day of RMA approval and the processing your credit card. (RMA's approved by Operations Management/credit cards approved after 2:00 PM PT will be considered approved on the next business day
We will also email you a return UPS label to ship back the damaged item.
Once we receive back the damaged item, we will credit back your credit the retail price of the replaced item. Please allow 14 days for the credit to appear on your credit card.
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