Versions Compared

Version Old Version 1 New Version Current
Changes made by

Nathaniel Halbrooks

Kelli Higdon

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

  1. Check if Acknowledge Call is set to YES for the queue.

  2. Go to Setup > Extensions > Manage

  3. Under  Queue Member Settings, check if Acknowledge Call is set to YES.

  4. Set this to NO and test if it works

Info

Note - Yes indicates that members must press the 1 key to accept the call. If the member hangs up without pressing 1, then the call goes to the next appropriate queue member.