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In the top menu, go to Reports
In the drop-down, go to Call Recordings
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Call Recordings
Viewing Call Recordings
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In the Call Recordings tab, select a year and month from the drop-down menus in order to view call recordings.
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The data categories include:
Type: The type of call (In, Outbound, Queue, etc.)
Source: The originator of the call.
Destination: The recipient of the call.
Date-Time: The date (YYYY/MM/DD) and time (HH:MM:SS; 24-hour clock) of the call.
Duration: The duration of the recording (MM:SS).
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For each recording, you can play, pause, replay, mute, and un-mute the recording in your browser.
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Buttons
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 | Play |
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Loading, please wait |
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Pause |
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Replay (start over) |
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As the recording plays, the status bar will show how many seconds have been played, and how many seconds are left. You can drag the slider left or right to jump to a different position in the recording.
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Downloading a Call Recording
You can save a call recording sound file to your computer by clicking the download button .
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Your browser will download the file.
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You can delete a call recording by clicking the trash button .
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Click OK in the pop-up window to confirm deletion.
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The Settings tab lets you define when to archive call recordings, and set up to & from e-mail addresses for archive reminders.
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Archive Enabled
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For the first time if the user has selected any of the filestore locations then on the next backup run all the last three archives will be uploaded to the selected remote location and from the next backup run, only one copy of the latest backed up archive will be uploaded to the selected remote location.
If there are any failures while uploading backups to remote locations then user will be notified through the mail and the upload status will be displayed in the archives table. User can check the logs for more details.
All the logs related to creating archives and uploading are stored in the below path.
Path : /var/log/asterisk/recording_reportUser has the option to view, delete and download call recording archives
Optional
Filestore archive upload feature
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was introduced in version 15
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Reminder Email
After a new recording archive is created, a reminder e-mail will be sent to this address.
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