Commercial Module

Overview  

With the Call Recording Report module, you can view, sort, listen to, archive, and download all recorded calls on your system.

Logging In

• In the top menu, go to Reports

• In the drop-down, go to Call Recordings

Open

Call Recordings

Viewing Call Recordings

Call recordings will be viewable directly in the browser until they are removed from the list and compressed into an archive. (See "Recording Archives" and "Settings" below.)

In the Call Recordings tab, select a year and month from the drop-down menus in order to view call recordings.

Open

The data categories include:

• Type: The type of call (In, Outbound, Queue, etc.)

• Source: The originator of the call.

• Destination: The recipient of the call.

• Date-Time: The date (YYYY/MM/DD) and time (HH:MM:SS; 24-hour clock) of the call.

• Duration: The duration of the recording (MM:SS).

Playing a Call Recording in Browser

For each recording, you can play, pause, replay, mute, and un-mute the recording in your browser.

Buttons

As the recording plays, the status bar will show how many seconds have been played, and how many seconds are left. You can drag the slider  left or right to jump to a different position in the recording.

Downloading a Call Recording

You can save a call recording sound file to your computer by clicking the download button .

Your browser will download the file.

Deleting a Call Recording

You can delete a call recording by clicking the trash button .

Click OK in the pop-up window to confirm deletion.

A status message will appear, letting you know the recording has been deleted.

Recording Archives

In the Recording Archives tab, you can view and download call recording archives. An archive will only be available for three months, so if you would like to save a permanent copy, make sure to download it before the system deletes it.

Archived recordings are stored in /var/spool/asterisk/monitor. You will see items such as "backup1.tar,"  "backup2.tar," and "backup3.tar." These archive files can be opened using common software tools such as Winzip or 7-Zip.

Only three archives are stored in the system at a time. As archives are created, the oldest archive is deleted. Archives are created on the first day of every month.

Settings

The Settings tab lets you define when to archive call recordings, and set up to & from e-mail addresses for archive reminders.

Archive Enabled

Choose whether to create monthly archives of recorded calls

Archive Limit

Recordings on your system will be archived when they are older than the number of months you enter here. For example, if you enter "1," recordings over a month old will be archived. We recommend a setting of no more than 3 months, in order to prevent system performance issues.

Optional Filestore archive upload

• For the first time if the user has selected any of the filestore locations then on the next backup run all the last three archives will be uploaded to the selected remote location and from the next backup run, only one copy of the latest backed up archive will be uploaded to the selected remote location.

• If there are any failures while uploading backups to remote locations then user will be notified through the mail and the upload status will be displayed in the archives table. User can check the logs for more details. 

• All the logs related to creating archives and uploading are stored in the below path.
  Path : /var/log/asterisk/recording_report
  
  

• User has the option to view, delete and download call recording archives

   

Reminder Email

After a new recording archive is created, a reminder e-mail will be sent to this address.

From Email

This is the address that archive reminder e-mails appear to come from.

Remove zero duration files

Depending on the specific recording configuration, it is not uncommon for zero duration call recordings to be generated (i.e. when a recorded call goes to a ring group, extensions that ring but don't answer may each generate a zero duration recording). Enable this option to have the module delete these recordings automatically.