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If you are not using our Free Trial program, you will need to create an account or log into an existing account at the SIPStation Store. You will need to purchase at least one trunk along with as many phone numbers (DIDs) as you require. Each trunk will allow one simultaneous outbound or inbound call. See our wiki "Creating a SIPStation Account" for details on setting up a new account.
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If you are signing up for a new account: Most service is active within 60 seconds of purchase. If your account gets flagged for more verification to help fight fraud, it may take a few hours before service is active. Note: You will need to complete our account verification process in order to fully unlock all available features of a new account.
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Adding trunks and DIDs: Please see this wiki on Adding Services or DIDs to Your Existing Account
Removing trunks and DIDs: Please see this wiki on Removing Services or DIDs from Your Existing Account
How do I update my credit card information in my account?
Once logged into the SIPStation Store, click on the Billing tab in the navigation bar. You can adjust your credit card information there. For step-by-step instructions you can view our wiki on Updating a Credit Card or Adding a New One.
How do I cancel all of my SIPStation services for one or more locations?
While we don't want to see you go, we understand that you may need to close one or more locations within your SIPStation account as your needs change. Review our wiki on how to close your account How to Close your account
Please note: Once services for an account or location have been cancelled, those services will not be renewed, and access to the services and account information on this account will be terminated immediately. This process cannot be reversed, and you will not be able to get the phone numbers back again or port them to another carrier. No refunds are given for any remaining days of the current billing cycle. Please see our SIPStation Terms and Conditions for complete information.
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When Porting Out... If you are porting numbers out from SIPStation, it is important for you to wait to cancel your account until after the port has been completed to ensure availability of your DIDs for the porting process. Otherwise, you may permanently lose your numbers. Important: Do not forget to cancel the related SIPStation services after the port process has been completed by your new carrier. Otherwise, you will continue to be billed monthly for all of your services and no refunds will be given based on our SIPStation Terms and Conditions. |
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Some SIPStation features are prepaid metered services that incur per-minute charges for usage. These features include toll-free calling, international calling, outbound faxing, softcap bursting, and concurrency bursting. You prepay for these services using via our Top Up feature, and usage charges are withdrawn from your reserve account. For complete information on how this works, please visit our "How Metered Services Work" wiki.