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Most customers place this option in a “hidden” submenu not announced to public callers. In other words, the keypress option is there, but they simply do not mention it in their voice prompts.
Dial Phones in Blast Group
Rings phones in the blast group for a set amount of time, and play ringing or music-on-hold to the outside caller. If a call to the blast group goes unanswered, the call will continue to the next step in the sequence.
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Requires: Enterprise / Professional Edition or higher.
The caller can only go to the next step in the sequence by dialing the correct password. Password-protected submenus are often used in conjunction with Conference Bridges.
Forward call to number
Forwards the call immediately to the number specified in the field.
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Directs the caller to the Name Directory. The available options for this step allow the caller to search by last name or first name.
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Requires: Call Center Edition or higher.
Directs the caller to a particular Queue for a configurable period of time. You can specify that the caller hear ringing or music while they wait. Queues are configured under the A.C.D. tab.
Go to extension (FWD=yes/no, vm=no)
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Caveat: "Forward=yes" respects all aspects of call forwarding, including the default FindMe "forward to my voicemail" sequence. So calls to FindMe-enabled extensions will go into voicemail unless you pick "Forward=no".
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Requires: Enterprise / Professional Edition or higher.
Directs the caller to the specified submenu or extension by the number dialed. One can automatically direct callers to different submenus based on the number they called to reach the PBX. This can be handy for different departments, or even running different companies on the same PBX.
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Directs the caller to the specified submenu or extension only if the schedule selected is valid.
Go to submenu/ext. instantly
Directs the caller to the specified submenu or extension under all circumstances.
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Directs the caller to the specified mailbox but does not ring the associated extension. This option is also useful in combination with Voicemail-only Extensions.
Hang-up
The PBX will automatically hang up after a few moments if it reaches the end of a call sequence, but it doesn't hurt to explicitly specify that the call should be hung up at this point, to free up your trunks.
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Play Voice Prompt - allow Keypress
Play the selected voice prompt and allow keypresses that interrupt the prompt and execute the matching option listed in “Keypress Options”.
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Play the selected voice prompt and do not allow keypresses that interrupt the prompt and execute the matching option listed in “Keypress Options”. Usually you want to allow keypresses, unless you have a specific reason for preventing the caller from interrupting the voice prompt.
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Requires Call Center Edition or higher.
Runs a specified AGI script. Custom AGI scripting goes beyond the scope of this wiki. Fonality Support will not assist you with writing, modifying or troubleshooting custom AGIs. If you would like to consult our API for creating your own scripts, please consult the FON Script Interface.
Set Digit Timeout
If found, this sets the amount of time that the system will wait for a keypress. Otherwise, see "Wait - allow Keypress" below.
Set Music-on-Hold Playlist
Change the Music-on-Hold playlist from one playlist to another.
Set incoming Caller-ID name
Changes the incoming Caller-ID name to the string specified. This can be useful to see which department or call menu a caller came through before ringing your phone, so you can answer the call appropriately.
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