Page Comparison

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Step 1: Create Admin account

1. Create 'Supervisor' Admin with only Group Permissions as Read/Write 

2. Expand 'Extensions' permissions 

3. Manage set to 'Read Only' 

4. Groups set to 'Read/Write' 

5. All others can be set to either None or Read Only

​Step 2: Create Groups.  

• How to create Extension Groups?

• See SETUP-EXTENSIONS-GROUP

Step 3: Create Call Queues set up with  Call Queues Agent Members set up to use Extension Groups

• How to set up Call Queue by Groups?