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  • The user’s interface (UI) displayed throughout the videos may have slight changes, but the functionality demonstrated is aligned to the current functionality.

  • Star2Star is a Sangoma Company and StarCenter3 or Contact Center is now named Sangoma CX

  • This series of videos explains the configuration options in Sangoma CX.

Introduction to the Sangoma CX User Interface

https://player.vimeo.com/video/267608451?h=d0880ff9a3&badge=0&autopause=0&player_id=0&app_id=58479

Building an Agent

https://player.vimeo.com/video/267616148?h=6343e051ec&badge=0&autopause=0&player_id=0&app_id=58479

Building a Queue

https://player.vimeo.com/video/268072128?h=a55ad4ad00&badge=0&autopause=0&player_id=0&app_id=58479

Building Queue Groups

https://player.vimeo.com/video/267872376?h=373e228403&badge=0&autopause=0&player_id=0&app_id=58479

Building Call Reasons

https://player.vimeo.com/video/267841788?h=2737d0a927&badge=0&autopause=0&player_id=0&app_id=58479

Building Pause Codes

https://player.vimeo.com/video/267826555?h=f8d405c4fe&badge=0&autopause=0&player_id=0&app_id=58479

Uploading and Using Audio

https://player.vimeo.com/video/267877594?h=0fb20d8037&badge=0&autopause=0&player_id=0&app_id=58479

Building SMART Alerts

https://player.vimeo.com/video/268388909?h=a8131d7a2e&badge=0&autopause=0&player_id=0&app_id=58479

Scheduled Report Setup

https://player.vimeo.com/video/268390704?h=57666db611&badge=0&autopause=0&player_id=0&app_id=58479

Agent Quality Assurance Module

https://player.vimeo.com/video/268395896?h=d6fc88540e&badge=0&autopause=0&player_id=0&app_id=58479

Using The Built-In CRM System

https://player.vimeo.com/video/268397886?h=007553e3c0&badge=0&autopause=0&player_id=0&app_id=58479

Considerations:

  • For systems running a 24-hour operation, the following apply:

    • Agent panel timeline resets at midnight for the next day of operation based on the location's time zone.

    • System display metrics, e.g., Panel SLA data, Overview panel data, Supervisor Queues panel data, reset at midnight for the next day of operation based on the location's timezone.