Sangoma CX Administration and Configuration Video Series

This series of videos explains the configuration options in Sangoma CX.

Notes:

The user’s interface (UI) displayed throughout the videos may have slight changes, but the functionality demonstrated is aligned to the current functionality.
Star2Star is a Sangoma Company and StarCenter3 or Contact Center is now named Sangoma CX
This series of videos explains the configuration options in Sangoma CX.

Introduction to the Sangoma CX User Interface	https://player.vimeo.com/video/267608451?h=d0880ff9a3&badge=0&autopause=0&player_id=0&app_id=58479
Building an Agent	https://player.vimeo.com/video/267616148?h=6343e051ec&badge=0&autopause=0&player_id=0&app_id=58479
Building a Queue	https://player.vimeo.com/video/268072128?h=a55ad4ad00&badge=0&autopause=0&player_id=0&app_id=58479
Building Queue Groups	https://player.vimeo.com/video/267872376?h=373e228403&badge=0&autopause=0&player_id=0&app_id=58479
Building Call Reasons	https://player.vimeo.com/video/267841788?h=2737d0a927&badge=0&autopause=0&player_id=0&app_id=58479
Building Pause Codes	https://player.vimeo.com/video/267826555?h=f8d405c4fe&badge=0&autopause=0&player_id=0&app_id=58479
Uploading and Using Audio	https://player.vimeo.com/video/267877594?h=0fb20d8037&badge=0&autopause=0&player_id=0&app_id=58479
Building SMART Alerts	https://player.vimeo.com/video/268388909?h=a8131d7a2e&badge=0&autopause=0&player_id=0&app_id=58479
Scheduled Report Setup	https://player.vimeo.com/video/268390704?h=57666db611&badge=0&autopause=0&player_id=0&app_id=58479
Agent Quality Assurance Module	https://player.vimeo.com/video/268395896?h=d6fc88540e&badge=0&autopause=0&player_id=0&app_id=58479
Using The Built-In CRM System	https://player.vimeo.com/video/268397886?h=007553e3c0&badge=0&autopause=0&player_id=0&app_id=58479

Considerations:

For systems running a 24-hour operation, the following apply:
- Agent panel timeline resets at midnight for the next day of operation based on the location's time zone.
- System display metrics, e.g., Panel SLA data, Overview panel data, Supervisor Queues panel data, reset at midnight for the next day of operation based on the location's timezone.