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Overview

The Sangoma SMS application is our text messaging application that allows users to communicate via text messages with their customers, business, and personal contacts. This guide provides the basics on how to use Sangoma SMS. For more information on how to get access to the app, visit this page.

Warning

Any message transmitted via our platforms, regardless of use case or phone number type (e.g., long code, short code, or toll-free) will be considered by The Campaign Registry (TCR) to be an Application-to-Person (A2P) messaging.

Per the rules of The Campaign Registry (TCR), Application-to-Person (A2P) SMS and MMS message trafficmay not be delivered to US-based end user mobile devices unless your company has been vetted and the message traffic is properly registered as a campaign. 

Additionally some carriers are blocking inbound messages, those originating from mobile devices and transmitted to Sangoma telephone numbers, that are unregistered business/application 10DLC numbers.

For more information on TCR compliance, reference our SMS Campaign Registry Compliance Guides.

For help with registering your SMS Numbers, reference our SMS Campaign Registry User Guides.

Table of Contents

Start a Conversation

  • The Sangoma SMS app will added to the TeamHub left nav menu once a license has been assign to the user.

  • Click on “New SMS” or “Send a Message” to start a new conversation.

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Attachments and Reactions

  • Attach your files by clicking on the little attach icon (jpg, pdf, doc, xls, png are most common supported file types).

    • The Maximum size for an attachments to be sent as text messages is 1 MB.

  • You can send an emoji to react to a message by clicking on the Emoji icon located on the far right of the text box and selecting the desired emoji.

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Notifications

  • You can configure your notification settings by selecting Integration > SMS located on the top nav bar in TeamHub:

  • Click the Settings ( ⚙ ) icon in the top right corner of the page.

  • Select SMS Settings.

    • Turn ON or OFF your SMS Desktop push notification.

    • Turn ON or OFF your SMS notification sounds.

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Contacts

  • Your SMS contact list is tied to your “TeamHub Personal Contacts” located under the Contact tab.

  • Once a number is stored in your personal contact list, the conversations will show the contact name. If you have started a conversation before the number was saved as a contact, the contact name will not be displayed.

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Conversation Lists

  • All your conversations will be stored and top 30 conversations will be displayed on the left side panel.

  • You can close a conversation, which will remove it from the left panel view. The conversation will re-appear if you receive or send a new message to the same contact or number.

  • If the number is saved as a personal contact, the conversation will show the contact name.

  • If you have any unsent messages, they will be stored in draft mode. The conversation will show a little pencil icon to indicate you have an unsent message.

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Message Delivery and Status

  • Anyone sending SMS/MMS messages over a 10DLC number from an application to the US must register for 10DLC. Failure to register your DID will result in message failure. Learn more about 10DLC here.

  • When sending SMS/MMS you may see one of the following status types:

    • Pending: This status refers to cases that Sangoma SMS is attempting to send your message and the messages has not yet delivered.

    • Sent: This status means that your SMS/MMS was successfully delivered.

    • Failed: This status means that your SMS/MMS was failed to deliver. Always check your network connection and make sure your number is linked to a verified 10DLC campaign.

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Click here ( https://sangoma.atlassian.net/wiki/spaces/PMGMT/overview ) to locate this Product Manager.

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