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Drupal URL:
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https://knowledge.star2star.com/kb/3443
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Source Document URL:
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Confluence - this article.
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Salesforce KB URL:
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N/A
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The prerequisites for this integration are detailed in the Sangoma TeamHub & Sangoma CX Integration Requirements article. These requirements are only applicable to the user that will work as an Agent in Sangoma CX and will use the Agent Panel.
Note: The TeamHub email address/User id and the Email Address in the Sangoma CX Agent’s user profile must be the same. This email address is used to map both user types for the automated sign-on |
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Note: The TeamHub email address/User id and the Email Address in the Sangoma CX Agent’s user profile must be the same. This email address is used to map both user types for the automated sign-on |
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This integration enables Agents to open the Sangoma CX Agent panel by clicking on the CCaaS Application Icon available in the TeamHub Launcher Menu. Once clicked, TeamHub opens a screen that allows agents to select the extension type (Device, Web Extension and Business Voice) and the extension number to use. By clicking the “Join the Queue” button, the agent will be logged into Sangoma CX without requiring any additional validation and opens the Agent Panel in an Edge or Chrome browser tab ready to handle interactions. The How to access Sangoma CX within TeamHub articleprovides the details for this process.
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Alternatively, if an agent doesn’t want to use TeamHub, they can log directly into the Sangoma CX Agent Panel using their Sangoma CX Agent username and password and following the login process detailed in the Sangoma CX Agent User Guide.
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