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Q-Xact Scheduled Reports is similar to Q-Xact Reporting, but with this tool you can set up a report to run at a certain time and then generated report is sent to you (via email) based on those criteria.
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In order to use Queue Report Scheduler, we first have to configure the Queue report templates. Refer to How to create Queue report template wiki.
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Please specify the following parameters -
Report Name - Name the report , the same will be used in subject field in the email as well.
Delivery Email - Enter the full email address where you wish to send the report.
Schedule information - Configure scheduling information. More details please refer "Scheduling Information" section.
Schedule Time Frame - Date information about time frame to run the report. More details please refer to "Scheduled Time Frame" section.
Start Date for Each Scheduled Report : You Can specify the Start Date for each Report to query the Data.
Template - Select queue report template.
Scheduled Report Occurrence - Select the frequency to generate the report.
The Select Queues and Select Agents boxes show queues and agents that have data stored and available for reporting. You can select one item in each box, or you can make multiple selections by using the shift, control, or command key while clicking. Select at least one queue and one agent. Your selections will display as gray or blue depending upon which field is active.
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