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IMG 1010 - Adding Custom Treatments

Before You Begin

See IMG 1010 - Adding Custom Announcements

Task Summary

  • Create a Treatment Table

  • Add Entries to a Treatment Table

  • Add Phrases to a Treatment Table Entry

  • Assign Treatments to Channel Groups or Route Lists

Creating a Treatment Table

  • Right-click Routing Configuration and select New Treatment Tables.

  • Right-click Treatment Tables and select New Treatment Table


    The IMG 1010 - Treatment Table pane appears.  
    The Treatment Table ID field is automatically populated with the next number in sequence.

  • Enter a descriptive name for the table in the Treatment Table Name field. See the Treatment Table pane reference for field details.

Adding Entries to a Treatment Table

  • Right-click the Treatment Table and select New Treatment Table Entry.


    The IMG 1010 - Treatment Entry pane appears.
    The Treatment Entry ID field is automatically populated with the next available number in sequence.  

  • Enter values in the other fields as required. See the IMG 1010 - Treatment Entry pane reference for field descriptions.  

Adding Phrases to a Treatment Table Entry

You can string multiple phrase to create an entry. A phrase can consist of announcement, tones, and originating or dialed digits.

  • Right-click on the entry and select New Treatment Phrase.


    The IMG 1010 - Treatment Phrase pane appears.
    The Partial Phrase Entry field is automatically populated with the next available number.  

  • Select either Announcement, Tone, Originating Digits, or Dialed Digits from the Treatment Phrase Type field.

  • Select the desired option from the Partial Phrase ID field.
    If the Treatment Phrase Type is Announcement, this drop-down list is populated with all of the announcements available.
    If the Treatment Phrase Type is Tone, this drop-down list is populated with all of the tones available.
    If the Treatment Phrase Type is Originating Digits or Dialed Digits, this field does not apply.

  • If the Treatment Phrase Type is Tone, select the desired value from the drop-down list in the Cycles to Play Tone field.
    This field does not apply for any other Treatment Phrase Types.
    See the IMG 1010 - Treatment Phrase pane reference for field descriptions.

Assign Treatments to Channel Groups or Route Lists.

IMG 1010 - Configuring SS7 CIC Routing

IMG 1010 - Configuring H.323 Routing

IMG 1010 - Configuring Route Lists

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