IMG 1010 - Adding Custom Treatments

Before You Begin

See IMG 1010 - Adding Custom Announcements

Task Summary

• Create a Treatment Table

• Add Entries to a Treatment Table

• Add Phrases to a Treatment Table Entry

• Assign Treatments to Channel Groups or Route Lists

Creating a Treatment Table

• Right-click Routing Configuration and select New Treatment Tables.
  
  

  Open

  

   

• Right-click Treatment Tables and select New Treatment Table
  
  

  Open

  

  
  The IMG 1010 - Treatment Table pane appears.  
  The Treatment Table ID field is automatically populated with the next number in sequence.

• Enter a descriptive name for the table in the Treatment Table Name field. See the Treatment Table pane reference for field details.

Adding Entries to a Treatment Table

• Right-click the Treatment Table and select New Treatment Table Entry.
  
  

  
  The IMG 1010 - Treatment Entry pane appears.
  The Treatment Entry ID field is automatically populated with the next available number in sequence.  

• Enter values in the other fields as required. See the IMG 1010 - Treatment Entry pane reference for field descriptions.  

Adding Phrases to a Treatment Table Entry

You can string multiple phrase to create an entry. A phrase can consist of announcement, tones, and originating or dialed digits.

• Right-click on the entry and select New Treatment Phrase.
  
  

  
  The IMG 1010 - Treatment Phrase pane appears.
  The Partial Phrase Entry field is automatically populated with the next available number.  

• Select either Announcement, Tone, Originating Digits, or Dialed Digits from the Treatment Phrase Type field.

• Select the desired option from the Partial Phrase ID field.
  If the Treatment Phrase Type is Announcement, this drop-down list is populated with all of the announcements available.
  If the Treatment Phrase Type is Tone, this drop-down list is populated with all of the tones available.
  If the Treatment Phrase Type is Originating Digits or Dialed Digits, this field does not apply.

• If the Treatment Phrase Type is Tone, select the desired value from the drop-down list in the Cycles to Play Tone field.
  This field does not apply for any other Treatment Phrase Types.
  See the IMG 1010 - Treatment Phrase pane reference for field descriptions.

Assign Treatments to Channel Groups or Route Lists.

IMG 1010 - Configuring SS7 CIC Routing

IMG 1010 - Configuring H.323 Routing

IMG 1010 - Configuring Route Lists