Viewing Support Contracts
Viewing Support Contract and Warranty on a Specific Product
Log into the Portal at https://portal.sangoma.com
Go to Products > Specific Product Type such as PBXs
Locate the product you want to view the Support Contract or Warranty on and click on View icon
Click on the Support Tab at the top
From here you can view the current support and warranty and see a history of all support contracts and extended warranties purchased.
You can also click on the Download Support and Warranty Certificate to receive a PDF copy of the support contract you can give to your customer or keep for your own records.
By default it will use the Company Name of who the Master Owner of the Product is. You can optionally provide a different name and address to be inserted into the PDF contract.
Below is a sample of the PDF contract
Viewing All Support Contracts on Products you are the Master Owner of
Log into the Portal at https://portal.sangoma.com
Go to Customers
View your search for your organization and click on the View icon to edit your settings
Navigate to the Services tab at the top for your organization you want to review all support contracts on
Click on the POMPs/Support Contract button
View all support contracts you have in place including expiration dates and renew any support contracts from here or set them up for auto renewal so they auto renew when they expire.
