Version 14.0.3 - 08/18/16
Bug Fix :: e911
Fixes issue where deleting an extension did not remove its E911 assignment
Bug Fix :: AutoAnswer
Fixed issue where swapped numbers did not update AutoAnswer main menu (only) with new number
Bug Fix :: CDR
Fixes issue resulting in extra CDR records when answering a queue call using HUD
Bug Fix :: Extensions
Fixes issue where excessive reserved extension range - 8500-8999 was restricted on v14 and should have been 8500-8599
Improvement :: Scheduling
Increased available times for schedules in CP
Version 14.0.2(l) - 07/21/16
New Feature :: Admin Control Panel
The "Allow Guest" feature has been added to the Global Voip Settings section of the Voip tab on the admin control panel, allowing for the restriction of unauthenticated Voip calls.
New Feature :: Admin Control Panel
The "Allow Guest" feature in the Global Voip Settings of the Voip tab of the admin control panel will be given the default setting of "No"
Feature Adjustment :: Voicemail
The processing time for syncing voicemails across linked servers has been improved
Bug Fix :: Click-to-Dial
Location Awareness issues sometimes arising when using only HUD Web's softphone with Click-to-Dial have been fixed
Bug Fix :: E911
Paperless Fax numbers will no longer be displayed in the E911 section of the control panel
Bug Fix :: HUD Status
"In HUD" status will show up properly for all users
Bug Fix :: Polycom VVX 201 Phones
A registration issue affecting some Polycom VVX 201 phones has been fixed
Version 14.01k2 - 06/23/16
New Feature :: Reporting
Reporting now offers "Talk Time" information in addition to overall call duration data
Bug Fix :: Reporting
Duplicates of "NeoAgent" entries will no longer appear in reporting queries
Bug Fix :: Reporting
When using HUD to answer calls, a call record will always be made
Hardware :: Dell Server Support
Dell R330 Servers are now supported
Bug Fix :: Primary Number Designation
When a new designation is made for a system's primary number, it will no longer risk being incorrectly tagged at that time as being an international number
Feature Adjustment :: E911
Improvements were made to the process whereby E911 information is updated
New Feature :: Dial Plans
Dial plans now support a warm-transfer of calls
Version 14.01k (Hotfix) - 03/08/16
Hot Fix :: Control Panel
Users can now make use of more than one integration license at one time. EG: Video Collaboration, ZipWhip, Intellinote, etc.
Version 14.01k - 03/04/16
Bug Fix :: Admin Control Panel
Caller ID settings will properly update when changed via the Admin Control Panel
Version 14.01j - 01/19/16
Phones :: Polycom Phone Support
Polycom phone support was added for model VVX 201
Phones :: Polycom Phone Support
Systems were updated to work with the newest batches of Polycom phones
Polycom Phones :: Security
Enhancements were made to make Polycom phone firmware less vulnerable to VOIP spam
Yealink Phones :: Security
Enhancements were made to inhibit VOIP spam on Yealink phone models T23G and T21PE2
Admin Control Panel :: Phone Importation
Bulk Upload Templates can now be downloaded and uploaded on the Move Your Phones page
Bug Fix :: Call Parking
Call Parking now works when performed through any phone
Bug Fix :: Agent Ring Time
Setting a queue agent's ring time to less than 10 seconds works without affecting agent info or status
Version 14.01i - 10/13/15
Control Panel :: Connection
Enhancements were made to VPN connection redundancy for the Control Panel
Control Panel :: E911
E911 can be dialed by devices even if no dial plan has been set for them
Control Panel :: Call Recordings
Enhancements were made to promote faster loading of recordings
Control Panel :: Location Setting
When location is set to Carrier or HUD Mobile, ring timeout is increased to improve connection success
Bug Fix :: HUD Web
HUD Web launcher will launch for all users on a Fonality system
Bug Fix :: Admin Control Panel
Outbound Caller ID setting options are available in the Settings section under the Options tab
Bug Fix :: Phones
Enhancements were made to improve phone registration and resolution of DNS, especially when involving dual NIC configurations
Version 14.01h - 08/06/15
Control Panel :: Making Changes
Enhancements were made to improve the speed of making changes via the Control Panel
Phones :: Yealink Support
Yealink model T23G and T21PE2 phones are now supported
Admin Panel :: User Additions via .CSV
The ability to add Users via .CSV has been fixed
Bug Fix :: Admin Panel
Changing an existing queue to the Advanced setting will not change items checked for queue users
Version 14.01g - 06/04/15
Hardware :: Dell Server Support
Dell R630 servers are now supported
All Systems :: Security
Security enhancements were enacted to further protect SSH connections
Version 14.01f- 05/07/15
Admin Panel :: Menu Creation
Any non-numeric or non-alphabetic special characters in a menu name entry will be converted to "_" when the menu is actually created
Admin Panel :: Extension Status Page
When browsing to the Extension Status page, users' department association is now displayed
Admin Panel :: Reporting
The Availability Reasons Report now reports instances of Hot-Desk login (*58) and logout (*59)
Bug Fix :: Yealink Phones
Fonality system syncing will no longer be impacted when interacting with Yealink phones
Bug Fix :: HUD Mobile
Users with HUD Mobile will have that show up properly in their related user information
Bug Fix :: Reporting
Duplicate call reports are no longer created when users dial out using HUD
Bug Fix :: Reporting
Duplicate call reports are no longer created when users fail to dial "9" before dialing out
Version 14.01e - 04/16/15
[No part of this release affected direct customer experience]
Version 14.01d - 03/03/15
[No part of this release affected direct customer experience]
Version 14.01c - 02/17/15
[No part of this release affected direct customer experience]
Version 14.01b - 01/07/15
All Systems :: Click-to-Dial Support
The ability to use Click-to-Dial is now available and supported on all systems
All Systems :: FAXLync Support
The ability to use FAXLync is now available and supported on all systems
Bug Fix :: FMFM
Calls that should route out to users' mobile phones will do so now
Bug Fix :: Phones
Users can now log back into a queue by using the Fonality phone associated with them
Bug Fix :: Admin Panel
The ringtime setting for queues is now properly upheld by the phone system
Bug Fix :: Control Panel
ACD Recordings can be accessed properly by those with rights to them
Bug Fix :: CDR Reporting
CDR Reports that focus on just one user extension get properly generated
Bug Fix :: Admin Control Panel
Admins will now be able to assign Users from external, linked systems to Queues
Bug Fix :: Admin Control Panel
DID Phone Numbers will associate properly with a Virtual Phone Number when set that way
Version 14.01a - 10/02/14
Control Panel :: E911
Improvements were made to optimize database queries seeking E911 information
Control Panel :: HUD Web
HUD Web download icon added to Admin and User Control Panels
Control Panel :: HUD Web Access
HUD Web was made available and functional for all Admin and User Control Panels
Control Panel :: Password Recovery
Performance of the "Forgot Your Password" path was improved
Control Panel :: Referral Link
Performance of the "Get Paid" referral link was improved
Control Panel :: Appearance
Control Panel logos and look were updated
Admin Panel :: Application of Roles Changed
Roles can no longer be applied to other Roles but now only to Groups
Admin Panel :: User Additions via .CSV
Users added to the system via .CSV will have HUD Web made available to them
Admin Panel :: User Additions via .CSV
Users added to the system via .CSV will appear in the Admin Control Panel's User License tables
Admin Panel :: Phone Numbers
Phone numbers provided by Fonality cannot be deleted from the Phone Numbers page
Admin Panel :: Fonality VOIP
All outbound calls using Fonality VOIP services can only be made via devices that have a calling plan
Phones :: Yealink Phone Support
Yealink phone support was added for models T21P, T41P, T42G, T46G, and T48G
Phones :: Yealink Displays
Fonality logo now displays on all Yealink phones using Fonality
Phones :: Polycom Phone Support
Polycom phone support was added for models VVX 310, VVX 410, and VVX 500
Phones :: Firmware
Firmware used by Fonality phones is properly reflected in each phone's information
Premise Systems :: Card Detection
The performance of card detection for dedicated premise servers was improved
Bug Fix :: Admin Control Panel
Advanced Queues can now have more than 10 user/agents assigned to them
Bug Fix :: Admin Control Panel
Changes made to the Alerts page of the Admin Control Panel update properly
Bug Fix :: User Control Panel
Users with the rights to set Queue Call Recordings can now do that
Bug Fix :: User Control Panel
Users will now be able to upload Busy or Unavailable prompts via the User Control Panel
Bug Fix :: Control Panel
Admins and Users on Fonality systems using non-Fonality VOIP can now record voice prompts
Version 14.0 - 04/22/14
Phones :: Yealink Phone Support
Yealink phone support was added for models T20P, T32G, T38G, and W52P