This report provides a graphical timeline view of an Agent and tracks Agents adherence to breaks, pauses, and schedule. This report is not available for download.
Report Description
(Inbound and Outbound Unless Otherwise Stated)
Bar Chart with Agent’s Name: Paused, First Hour, Last Hour, Online
Note: Please review the Productive and Unproductive Pauses Calculation section to better understand how the pause time is calculated.
Report Filters
Date Range.
Active Queues.
Queues.
Report Features
View graphical timeline (only on-screen).
Add/view notes.
Available in Offering
Sangoma CX Advanced and Sangoma CX Premium.