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This report provides call answer statistics by agent with the ability to filter by queue.

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Report Description

(Inbound and Outbound Unless Otherwise Stated)

  • Summary: 

    • Total

    • Answered

    • No Answer

    • Declined

    • Total Missed

    • Answer Rate 

  • Detail: 

    • Name

    • Login

    • Total

    • Answered

    • No Answer

    • Declined

    • Total Missed

    • Answer Rate

Report Filters

  • Date Range

  • Active Queues

  • Queues

  • Queue Groups

  • Agents

  • Agent Groups

Report Features

  • Schedule report.

  • download report as:

    • Spreadsheet

    • CSV

    • PDF

Available in Offering

  • All Offerings

  • No labels

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