This report provides an effective way to track Call Reasons logged against each Queue, which displays the following:
Reason for inbound and outbound calls based on the filter selection.
ATT for each reason
Report Description
(Inbound and Outbound Unless Otherwise Stated)
Table: Call Reason, In, Out, ATT
Report Filters
Date Range.
Active Queues.
Queues.
Queue Groups.
Detail report per queues.
Report Features
Download the report as a spreadsheet.
Add/view notes.
Available in Offering
Sangoma CX Advanced and Sangoma CX Premium