This report provides a detailed history or audit trail of productive/unproductive pause with overused duration highlighted in red for the following:
Individual Agents
All Agents
Agents for a particular Queue
Report Description
(Inbound and Outbound Unless Otherwise Stated)
Table: Agent Name, Pause Reason, Start, End, Duration (in red if Overuse), Pause Limit, Overuse
Note: Please review the Productive and Unproductive Pauses Calculation section to better understand how the pause time is calculated.
Report Filters
Date Range.
Agent.
Report Features
Schedule report delivery.
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Available in Offering
Sangoma CX Advanced and Sangoma CX Premium